- Eligible orders and products for the returns and refunds policy.
Products purchased on the Anar Business App or anar.biz website are eligible for returns and cancellation policy of Anar. Any direct dealing between the buyer and the seller where the payment does not flow via Anar is not covered under the policy.
- Eligibility Criteria for Cancellation
Cancellation is allowed only before the order is shipped by the seller. You can raise a cancellation request by calling Anar’s customer care number.
- Eligibility Criteria for Return
Products are eligible for return/replacement if the items are:
- Damaged
- Defective
- Wrong item
- Missing item/parts/accessories
The buyer can raise a return request within 48 hours after the order has been delivered. Keeping an un-packing video, where products and package label is clearly visible and the box is opened in front of the camera is mandatory.
- Return Process and Required Proofs
- Keeping a un-packing video, where products and package label is clearly visible and the box is opened in front of the camera is mandatory.
- Buyer can raise return request by marking raise dispute on the order in the app or by calling customer service team of Anar.
- While raising a return request, buyers will have to upload images/videos of products delivered showcasing the issue with the product along with the shipping label.
- Return requests can be rejected if the evidence is insufficient or if the buyer fails to respond to Anar's communication for additional information/documentation.
- Guidelines for Images/Videos to be Provided while Raising a Return request
Images & videos of the product(s) indicating the issue in the delivered order has to be provided by the buyer. The images/videos need to capture the following:
For Images:- Shipping label with Order ID
- Packed Shipment
- Ordered products with original tags
- Issue observed in the product
- Damages to the product
For Videos:- Un-packing in front of the camera with label and all products, including the product count clearly visible
- Unboxing/ normal video clip indicating the issues in the order delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the product, damages in the product, any tampering with the outer box, etc.
- Guidelines for Images/Videos to be Provided while Raising a Return request
Images & videos of the product(s) indicating the issue in the delivered order has to be provided by the buyer. The images/videos need to capture the following:
For Images:- Shipping label with Order ID
- Packed Shipment
- Ordered products with original tags
- Issue observed in the product
- Damages to the product
For Videos:- Un-packing in front of the camera with label and all products, including the product count clearly visible
- Unboxing/ normal video clip indicating the issues in the order delivered. The video clip needs to capture all sides of the package, order details, shipping label, quantity of the product, damages in the product, any tampering with the outer box, etc.
- Return Logistics and Shipping Cost
Anar will provide return logistics in all our serviceable areas. If our logistics services are not available then the buyer/seller can self-ship. The Customer Care team will take the issue up with the seller if the reason for return is due to the seller's fault or reject the return request if it is the buyer’s fault.
Forward and reverse shipping cost will be covered by either the buyer or seller after identifying which party is at fault. If it is any of the above-mentioned reasons (mentioned in point 2 (a)) related to product quality then the seller is responsible, otherwise the buyer may be considered at fault. The decision by Anar in this case will be final and binding on both the parties.
Once the return request is approved, products should be shipped back to the seller within 2 days of approval. The logistics partner will make 3 attempts to pick up the return order. In case, the return order is not picked, the said return request will be closed.
- Packing Instructions for Returns
- Items must be in its original purchase condition, packed and sealed and must include its accessories, tag, packaging, warranty slip.
- Return invoice should be labelled on the parcel before handing over to the logistics partner.
- Return Tracking and Refunds
To check the status of return/refund, the buyer can contact Anar’s customer care team or by checking the status in the app.
After the returned items are delivered to sellers, Anar will process the refund that will reflect in your respective payment mode in these timelines:
| Refund Method | Refund Time Frame |
|---|
| Credit Card, Debit Card, Net Banking, UPI Linked Bank Account | 3-7 Business Days |
| Cash on Delivery (Refund to Bank Account in the event that the conditions for Instant Refund mentioned below are not met) | 3-7 Business Days after updating the bank account details |
- Products shall not be Eligible for Returns, Replacement, or Refunds, in the Event
- Request for return is not within the prescribed time period;
- Product is damaged because of use or Product is not in the same condition as the Buyer received it, the packs are broken and/or not in the original condition;
- Products are in the nature of made-to-order or customised Products (if any) unless such Products are damaged or defective;
- Anything essential to the integrity of the packaged Product missing from the package the Buyer received, including but not limited to, price tags, labels, original packing, freebies, user manuals or accessories.
- Certain products like undergarments, lingerie etc for which non-returnable is mentioned on the product page;
- Undelivered Shipment (RTO) Policy:
- Policy Abuse
In the event that we determine that any Buyer or seller has abused the policy outlined in this page, then the Buyer may be subject to a range of actions, including account suspension, limiting the privileges or even termination of the User’s account. Such determination shall be at the sole discretion of Anar.
- Applicable Law, Jurisdiction, and Dispute Resolution, Modifications to this policy
Anar App Private Limited reserves the right to modify this policy.
In the event of all disputes, Anar’s decision will be final and binding on both parties. In case, the parties are not satisfied, arbitration proceedings will be initiated.
The Return Policy and applicable additional terms/policies shall be governed by and interpreted and construed in accordance with the laws of India. Subject to the above paragraph of this clause, any disputes pertaining to the Return policy shall be subject to the exclusive jurisdiction of the appropriate courts in Mumbai.
.webp)
